IT Systems and Support Manager
Location: Swinton| 5 Days On-Site – Flexibility to Choose Start and Finish Time
Salary: £42,000 + Benefits (Including 33 Days Holiday, Free On-Site Parking + more)
Are you ready to join a rapidly growing business?
Excited to manage and support a dynamic team?
Confident in liaising with 3rd party vendors?
Forward Role is excited to be supporting an expanding retailer in Swinton who are looking for an IT Systems and Support Manager to join their team! This is a fantastic opportunity to be part of an exciting time as they transition more IT functions in-house. You will play a key role in managing relationships between 3rd party vendors and the 1st line IT Support team.
They are looking for someone with solid knowledge of ticketing systems and experience in implementing proactive measures to improve IT functionality. You’ll be confident in providing technical support and delivering training to end-users.
Role Responsibilities:
* Manage the IT Support Analyst and future team members, overseeing ticketing systems and workload prioritisation.
* Manage and optimise IT systems, implement new solutions, and drive system improvements.
* Liaise with third-party providers for ongoing support and development.
* Monitor system performance, troubleshoot issues, and introduce preventive measures.
* Collaborate with different departments to identify and resolve inefficiencies using technology.
* Oversee system administration, upgrades, and ensure software security and compliance.
* Provide technical support and training, and act as the subject matter expert for key platforms.
Key Skills/Experience:
* Experience working with ticketing systems to drive system improvements.
* Previous experience liaising with 3rd party vendors or clients to enhance IT functions.
* Familiarity with Linnworks or Sage 200 is a bonus (not essential).
* Strong understanding of business workflows and leveraging technology to drive improvements.
* Excellent interpersonal skills for cross-departmental collaboration.
* Experience in team leadership and delivering end-user training.
This is a 5-day on-site role in their Swinton office, with flexibility to choose your start and finish time.
It’s an exciting time to join this business as they continue their rapid growth. They’ve created an exceptional internal culture and offer fantastic opportunities for career progression.
APPLY NOW or email alicia@forwardrole.com