This job is working from our Riduna Office in Melton near Woodbridge.
As a Rent Account Advisor, you will contact tenants who have missed rent payments or are at risk of falling into rent debt. You will support tenants by completing income & expenditure forms and gaining insight into their individual circumstances, enabling you to put realistic action plans into place. You will maintain contact with tenants until their rent account is in advance/no longer at risk, keeping accurate records of all communications and actions.
During this role, you will be part of a dynamic team, supporting tenants to overcome rent debt. This role is pivotal in reducing our business’s rent debt, decreasing the number of tenants in debt, and increasing the number of tenants paying in advance.
We will ensure you are able to provide advice on welfare benefits, complex Universal Credit cases, assist tenants in completing application forms for benefits, and signpost to benefit agencies where required.
You will also work collaboratively with other teams across the business to address issues such as property condition, anti-social behaviour, and outstanding repairs. You will work alongside external agencies such as DWP, Citizens Advice, and the Local Authority to ensure our tenants are getting the full support required.
You will support your manager in leading our vision, “Housing Made Simple,” making it as easy as possible for tenants to rent their homes while ensuring we comply with the law, legislation, and Flagship’s policies and procedures.
The role of a Rent Account Advisor is an office-based role at our office in Riduna Park Melton. However, you will be required to travel to our other offices in Norfolk and Suffolk from time to time, so ideally you should have a license and access to your own vehicle.
We welcome applications from those with previous experience in a customer-focused role, either face to face or over the telephone. It will help if you have excellent communication skills and are confident with numbers, as well as the ability to write clear and concise correspondence. The ability to remain calm and de-escalate difficult conversations, balance a varied workload, and use data to understand demand and prioritize workload are also key. We are looking for candidates that excel at talking to people and who can confidently fact-find to get the desired results and ensure our tenants can stay in their homes.
Have you recently left further education and feel ready to make your mark and gain some invaluable experience? Or are you looking for a fresh challenge in housing? Whatever stage in your career you are at now, we have an exciting opportunity for a customer-focused, team player to join us and we can offer full support to get you to where you need to be.
Apply today and join our dynamic team at Newtide Housing, part of Flagship Group!
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