Our Mortgage Intermediary Development team are looking for a chatty, engaging person to join one of their friendly telephone teams.
In the role, customers are mortgage professionals, brokers, and intermediaries, and as a Mortgage Development Specialist, talking to them and being the voice of Coventry Building Society is the main focus. It's really about having great conversations (no scripts), being customer-focused, with a passion for providing exceptional service.
Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. But also growing knowledge of mortgage policies and products to deal with the various enquiries, provide guidance and support, as well as making in-the-moment decisions.
We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales-based role!
For this role, we can accommodate full or part-time working 25 hours a week, ideally 12pm to 5pm.
Benefits include:
* 25 days holiday plus Bank Holidays
* Ability to buy and sell holiday allowance
* Annual pay review
* Personal pension
* Annual Success Share scheme
* Maternity, paternity, and shared parental leave
* Extensive wellbeing support
* ‘My Lifestyle’ retail discounts
* Service recognition
About you
For this role, you’ll like talking to lots of different people and will be used to working in a fast-paced environment. You'll need to be accurate and keen to learn so you're able to deal with our customers’ enquiries. Coping with pressures and problem-solving will be parts of the role, so you’ll be a professional and committed person with a flexible, team-focused approach.
To be successful in this role, it's essential you have:
* Experience in a customer service-focused role, providing a great service in a busy environment.
* Excellent communication skills with the confidence to talk to lots of different people.
* Experience of handling challenging and/or complex customers’ enquiries.
Desirable experience will include:
* Experience of working in a telephone environment.
* Mortgage or business-to-business experience.
About us
As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum criteria.
If you would like to opt in to the scheme, please contact our recruitment team when you apply via Get in touch - Coventry Building Society (coventrycareers.co.uk).
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