Locations: Guildford, Surrey, United Kingdom
Role ID: 207727
Worker Type: Regular Employee
Studio/Department: People Experience & Workplaces
Flexible Work Arrangement: Hybrid
Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Senior Director, People Services
As one of the world's largest video game developers and publishers, we have many well-known titles—Madden, FIFA, The Sims, Need for Speed, Battlefield, and Star Wars, to name a few. But maybe you don't know how we're committed to creating games and services for every platform—from mobile to console—to give our players that anytime, anywhere access they demand. This means more opportunities to unleash your creative brilliance, be inspired by those around you, and ignite your path in any direction you choose.
The Challenge Ahead
The People Services team is our employees' first line of help, aiming to create employee experiences that delight, built upon infrastructure, technology, and processes that scale. The Senior Director, People Services is a high-impact, visible role within the People experience organization that will be a catalyst to improving how the function operates.
Reporting to the VP, People Practices, you will work with COEs, Business and Practices Partners to design and deploy core programs that create capacity and efficiency. You will lead a global team of 43 People Experience professionals across the enterprise, supporting our 20k workforce.
You will be accountable for 2 Site Shared Services functions (in Hyderabad and Romania) supporting over 40k employee tickets annually. Your team consists of operations specialists experienced in HR programs, operational processes, employee support, systems support, and data management. You will drive business impact and change by leading new initiatives, surge support, and driving emerging technology trends.
As the overall technology and process owner for Employee Tools, driving the monitoring and maintenance of new and improved employee services to enhance efficiency and improve the employee experience is a key part of this remit. Developing people and building a high-performance culture to partner across all facets of People Experience to deliver a progressive People Services Agenda is an expectation of this role.
What the Senior Director, People Services does at EA:
* Leads a stellar, global team of operations specialists. Hire and develop team members and future leaders to work towards their full potential.
* Establish and broadcast a 2-3 year strategy, including vision and roadmap, consultative operating model, and goals for the People Services organization.
* Lead operations components and redesign of complex programs and systems related to company-level restructurings, M&A integration, operational response events, and related execution across systems, operations, and operational components of pay, stock, benefits, hire, exit, mobility, and business events.
* Develop and systematize best practices through the creation of playbooks for PE users, including BPs, PPs, and COEs, placing BP/PP, Manager, and Employee experiences at the center of design and deployment of work.
* Maintain and improve PE Central Tool architecture, placing BP/PP, Manager, and Employee experiences at the center of design and deployment of work.
The next great Senior Director, People Services needs to have:
* Minimum experience: Bachelor's Degree in a relevant field plus 10+ years of progressive success within Human Resources as an HR Business Partner, HR Operations Manager, or HR COE Program Manager.
* HR data, systems, and process expertise, including Operations, Total Rewards, L&D, Recruiting, and HR Business Partnership, within a company serving 10K+ employees, fielding and resolving escalated, high-stakes questions from team members and employees.
* Led enterprise-wide initiatives that scale throughout the organization.
* Program & Project Management expertise and execution experience, disambiguating complex problems and structuring work into a project plan with concrete steps and deliverables.
* People Management experience, and experience growing and retaining a stellar team.
* Change management and accomplished written and verbal communications experience.
* Excellent and trusted collaborator with peers, upwards, and with center of expertise partners.
* Experience creating and delivering compelling messages, facilitation, and excellent written and verbal skills, sensitivity to local culture/language norms, and the ability to modify communications to engage a multi-level, global audience.
* Fluent with G-suite, virtual technologies (i.e., Zoom) for facilitation.
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
#J-18808-Ljbffr