Customer Issue Resolution Specialist
Location - Bracknell
Contract - 12 Months
Pay per hour - £19.91
Hybrid Working
Your responsibilities in the role
1. End-to-End CIR Management - handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.
2. Partners with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication.
3. Must be able to work and handle sensitive/confidential financial data.
4. Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
5. Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications.
6. Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.
7. Actively participates in relevant corporate programs/initiatives, complies with pro...