WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.
In return for your dedication, WGC offers an industry-leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring, and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT, and more.
Benefits include:
1. Life Insurance
2. DiscountStore with discounts from ASDA, O2 & more
3. Discounted hotels and flights
4. Employee Assistance Programme, including HSF Assist
5. Low-cost health insurance
6. Full workplace pension scheme
7. 28 days holiday
Your role will include:
1. Work to improve productivity and efficiency of room cleaning
2. Analyse guest data to plan resources and materials required to meet operational requirements
3. Maintain strong working relationships with GM, Exec Housekeeper, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practices
4. Identify ways to improve Guest Satisfaction
5. Adhere to Health and Safety Policy, keeping all work areas neat and well organized (COSHH/Manual Handling)
6. Recruit, train, manage, and monitor team performance daily/weekly
7. Deliver and exceed financial targets
8. Manage expenditure and payroll to ensure budgets are achieved
9. Participate in training to improve skills and performance
10. Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment, and want to join a business that offers you exceptional development and potential to progress, apply now.
Job Type: Full-time
Pay: £32,000.00 per year
Experience:
* housekeeping: 1 year (preferred)
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