Job Description
About Us 🐑
We're a social-first agency helping global brands, household names, and high-growth scale-ups accelerate their business growth.
Our full-service offering includes Social, Paid, Creative, Influencer and Strategy.
We’re a team of 65+ across Bath, London and New York.
First of all, here are some important things…
🏠 Work From Home: we operate a hybrid model where team members come to the office 3 days a week. A lot of our team loves working collaboratively, but they also like the option and balance of working from home.
🏋️ Benefits Package: Our collaboration with Bupa & Perkbox grants you access to a spectrum of health services, discounts, benefits, and perks. And that's not all – enjoy your birthday off and kickstart a healthier commute with our cycle-to-work scheme, all yours upon successfully completing your probationary period.
🕐 Flexible hours: some people are early birds, and others like to start later. We allow people to set their own times, with some people starting at 8am and getting to finish up earlier! We trust our team to get their work done on their schedule.
❤️ We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.
💰 Bi-Annual Bonus: rewarding our team is something we love to do. Everyone who's in the team enjoys quarterly bonuses based on business performance & and growth!
So you're asking, what's the role and who are we looking for?
Role Overview:
The Delivery and Operations Manager is a critical role at The Social Shepherd, responsible for ensuring the smooth execution of client projects and optimising internal delivery operations.
This role focuses on ownership of the agency’s project management tool (ClickUp), managing internal resources, refining delivery processes, and coordinating freelancers and external suppliers.
Project Management Tool Ownership
* Act as the primary owner of the agency's project management tool (ClickUp), ensuring proper use across teams and projects.
* Optimise workflows and ensure team alignment with the tool.
Resource Management
* Allocate internal resources across projects to balance workloads effectively.
* Monitor team capacity and adjust allocations to meet deadlines alongside our client services team.
Delivery Processes
* Own and refine key delivery processes, such as managing time-in-lieu systems or other compensation systems.
* Implement tracking systems to enhance delivery efficiency.
Freelancer Management
* Manage the agency’s roster of freelancers, from recruitment to allocation and performance tracking.
* Serve as the main point of contact for freelancers, ensuring clear communication and seamless integration into projects.
Supplier and External Resource Coordination
* Support managing external suppliers, such as shoot locations, models, and equipment providers.
* Develop and maintain sourcing processes for external suppliers to ensure quality and timeliness.
Additional Responsibilities
* Collaborate with account managers and creative teams to align resources with client needs.
* Continuously assess and improve operational workflows to boost productivity and service quality.
* Solve logistical challenges, ensuring smooth project execution.
Requirements
Experience and Knowledge
* A minimum of 4 years experience in delivery, operations, or project management roles within a creative or marketing agency.
* Advanced proficiency with ClickUp or similar project management tools, including workflow creation and team training.
* Familiarity with managing freelancers, external suppliers, and operational budgets.
* Demonstrated commercial experience, including budget management and resource cost efficiency.
* Experience coordinating external suppliers, such as shoot locations, models, and equipment.
Skills and Competency
* Exceptional organizational and time-management skills to handle multiple points of contact.
* Strong communication abilities for directing internal teams and external partnerships.
* Confident and strong-willed approach to managing delivery teams, with the ability to resolve challenges effectively.
* High attention to detail for tracking processes, resources, and deliverables.
* Excellent communication and interpersonal skills for effective collaboration.
* Proactive problem-solving mindset.
Salary
£35,000 to £45,000 depending on experience.
Interested? Apply directly to this LinkedIn ad.
Have questions? Please email jack@thesocialshepherd.com