Service Advisor Annual Salary: £30-33K p.a. OTE Location: Norwich, Norfolk Job Type: Full-time Join our clients team as a Service Advisor in Norwich, where your passion for cars and customer service can shine. This role is perfect for someone who enjoys problem-solving and providing top-notch service to ensure customer satisfaction. Day-to-day of the role: Act as the primary point of contact for customers, managing their vehicle service experience from initial inquiry to completion. Coordinate with technicians to ensure timely and accurate service delivery. Provide detailed explanations of service processes and repairs to customers, ensuring their understanding and satisfaction. Manage service appointments and follow up with customers to gather feedback and ensure their expectations are met. Handle administrative tasks related to vehicle service, including order processing and documentation. Required Skills & Qualifications: Proven experience as a Service Advisor in the automotive industry. Strong customer service and administrative skills. Technical knowledge related to vehicle maintenance and repair. Excellent communication skills, with the ability to explain technical details to a non-technical audience. Flexibility in work schedule to meet the demands of the role. Valid driver's licence is required. Benefits: £150 Personal Development Budget annually for learning of your choice. Access to a free life coach. Life insurance. Colleague discounts. Colleague referral scheme. Additional holiday entitlement with length of service. This is a fantastic opportunity to join a supportive team that values your development and career growth. Apply today to advance your career in a role where you can truly make a difference in customer experience. Interested? Hit APPLY or send your CV to