Business Unit: COO, Operational Excellence Salary range: £24,800 - £31,000 per annum per annum DOE + red-hot benefitsLocation: UK Remote with occasional travel to a hub
Be the voice we need. Live a life more Virgin.
Our Team Our Resource Planning team, work in a fun, fast paced environment where accuracy and quality are key. Daily we are responsible for the accurate forecasting of medium to short term planning of volumes and resource across our Operational Teams. Sounds challenging right? Absolutely! We play a huge part in ensuring our colleagues and calls are where they need to be, giving them the ability to deliver the best for our customers and help us be the bank we aspire to be.??
What you'll be doing ?
1. Supporting the Operational areas across telephony and processing functions to provide accurate and robust forecasts and data which will highlight key areas for decision making.
2. Delivering accurate planning of FTE, call volumes and processing volumes to allow the business to resource effectively.
3. Responsible for engaging with key stakeholders to make tactical operational changes to adhere to service standards, and scheduling work appropriately.
4. Providing meaningful insight to business areas on strategic opportunities to allow for future growth.
5. Building strong relation...