Salary: 35,000 - 37,000 GBP per year Requirements:
* Demonstrable experience in third-line IT support, managing escalated issues, and providing advanced troubleshooting.
* Hands-on experience with SIP-based systems, particularly in telecommunications, call centres, or large enterprises.
* Proven management of Windows and Linux servers, AWS Cloud services, and diagnosing SIP-related issues using tools like Wireshark.
* A Bachelor's degree in Computer Science or a related field, along with certifications such as Microsoft Certified: Azure Administrator. Advanced certifications like CCNP or ITIL Foundation are advantageous.
* Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications.
* Excellent analytical skills and the ability to troubleshoot complex issues under pressure.
* Strong communication skills for liaising with both technical and non-technical stakeholders.
* A proactive attitude, self-motivated, with a focus on continuous learning and improvement.
Responsibilities:
* In this role, you will play a crucial part in ensuring the smooth operation of our technical products and services. You will utilize your expertise in SIP, VoIP, VoLTE, and advanced troubleshooting to keep our systems running seamlessly. You will work with cutting-edge technologies, including Node.js, FreeSwitch, Linux, and Windows in both cloud (AWS) and on-premise environments. Additionally, you will support new technology deployments and guide junior members of the team.
Technologies:
* AWS
* Azure
* Cloud
* Firewall
* Support
* ITIL
* Linux
* TCP/IP
* Windows
* NodeJS
More:
We are seeking a seasoned IT professional who thrives in dynamic environments where SIP-based communication systems are mission-critical. If you are ready to take on a pivotal role that combines leadership, technical expertise, and a commitment to excellence, we want to hear from you!
Working hours are 35 hours per week, Monday to Friday from 9 am to 5 pm, with a salary range of £35,000 - £37,000 per annum depending on experience. We offer 23 days of holiday rising to 25 with two years of continuous service plus bank holidays, alongside various perks such as discounts on groceries, shopping, holidays, insurance, and more. We have a 24/7 employee assistance programme, family and friends’ discounts on our services, a pension scheme with up to 4% company matching, and free on-site parking.
This is an exciting time at Appello as we continue to expand, presenting exceptional career opportunities within a forward-thinking company that values creativity, innovation, and customer satisfaction. We are committed to equal opportunities and welcome applicants from diverse backgrounds.