The primary role of the SAP Key User is to ensure the customer's requirements are accurately translated and reflected in the SAP system. You will serve as the liaison between IT and warehouse operators, supporting import/export, stock management, and inventory processes for our customers.
This role is crucial in onboarding new customers through process testing and continuous improvement initiatives.
1. SAP testing – verifying customer solutions provided by IT for effectiveness and suitability
2. Problem-solving complex system issues
3. Conducting regular meetings with customers to understand and support their requirements
4. Managing inventory, cycle counting, and stock control
5. Analyzing data within the system to identify areas for improvement
6. Implementing new customer setups in the warehouse
7. Reporting on test matrices
8. Collaborating with SAP teams across countries to ensure alignment
9. Supporting warehouse operators
10. Proposing and implementing process improvements and optimizations for clients
11. Creating and delivering training for the SAP Warehouse support team
Your profile
* Experience as an SAP Key User (ERP) is essential
* Proficiency in PC skills, including Microsoft Office, SAP WMS, and Power BI
* Experience in customer liaison and problem-solving
* Strong analytical skills
What we offer
* 22 days of annual leave, with an option to purchase up to 5 additional days
* Pension contribution
* A life assurance policy paying out 4x salary
* Employee Assistance Programme providing confidential support, information, and advice
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Created on 26/04/2025 by TN United Kingdom
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