JOB DESCRIPTION
JOB TITLE: Food & Beverage Supervisor
REPORTING TO: Food and Beverage Manager/ Ops Manager
MAIN PURPOSE OF JOB:
To assist the Food and Beverage Manager in enabling employees under your control, to consistently achieve product and service delivery standards and ensure a high degree of customer care.
GENERIC KEY ACCOUNTABILITIES:
People
* To take pride in everything I do
* To consistently deliver outstanding hospitality
* To anticipate and react to the needs of our guests
* To be an ambassador for the Macdonald Brand
* To take ownership for my personal development and performance
* To contribute to the overall effectiveness and performance of my team
Product
* To consistently deliver Macdonald core standards which are relevant to my role
* To maintain a safe and clean environment
* To take responsibility for understanding our products and services
* To proactively look for ways to improve or enhance the guest experience
* To use feedback to improve my personal performance whilst actively encouraging feedback from others
* To give my full support to company initiatives
Process
* To complete and act upon training (including statutory) in line with company policy and procedures
* To follow all processes assigned to my role ensuring full compliance
* To identify any barriers or challenges which may prevent me from delivering on agreed processes
* To take responsibility for keeping up to date with any changes in my department
Profit
* To have an awareness and understanding of operational costs related to the performance of my job role
* To look for ways to protect the profit of the organisation without compromising the guest experience
* Be aware of department objectives and ensure all sales opportunities are exploited (OWS)
* To promote the products and services to our guest at every opportunity
* Spot and act on every opportunity for sales
* To act upon any reasonable instructions from management as pertains to my job responsibilities
JOB SPECIFIC ACCOUNTABILITIES:
* Make sure that all stores, drinks and linen are requisitioned daily to meet business needs.
* Ensure the restaurant is correctly prepared prior to each meal service.
* Check all cleaning schedules are adhered to on a daily basis.
* Make sure that service delivery is consistently achieved in line with agreed departmental and core standards.
* Check that all guest’s charges are passed to Reception for posting.
* Hazards, accidents and maintenance are reported immediately and acted upon as soon as possible.
* Follow security procedures correctly.
* Ensure Fire, Health and safety training has been attended every 6 months.
* Make sure all identified training sessions are attended.
* Be aware of the implications of the weights and Measures, Licensing Laws and Food Hygiene Regulations and ensure all laws are adhered to.
* Make sure that complaints are dealt with in a professional manner.
* Ensure all staff displays a courteous and helpful attitude to all guests.
* Have full awareness of Hotel and Company products. To act in accordance with the hotel and departmental fire procedures.
* To be fully aware of the company and hotel policy regarding children.
* To undertake any other duties as may reasonably be requested by the management.
Job Type: Full-time
Pay: £11.96-£12.50 per hour
Expected hours: No less than 40 per week
Additional pay:
* Loyalty bonus
* Tips
Benefits:
* Canteen
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Referral programme
Schedule:
* 8 hour shift
Ability to commute/relocate:
* Penrith, CA11 0JJ: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Reference ID: Supervisor/Duty Manager
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