Purpose:
• Deliver world-class service
• Ensure a clientelling culture is prevalent across the sales teams
• Champion of the Customer Journey
• Work with the Ecommerce team on multi-channel activities
• Ensure team are engaged and act as ambassadors for the brand
• Ensure clear channels of communication are in place
• Act as a coach/mentor to junior managers
• Deliver divisional sales plan while maximising sales densities
• Reduce stock loss and improve stock integrity
• Deliver required payroll % sales Knowledge
PERSONAL QUALITIES + EXPERIENCE:
• Successful management experience within a businesses of similar size and complexity
• Experience of broader retail operations and exposure to multi-channel activities
• Experience in managing multi-product retail spaces
• Experience of leading large and diverse teams; managing managers
• Strong networks across retail industry
• Up to date knowledge of retail landscape
• Resilience; Flexibility; Commercial awareness • Skilled at influencing and working collaboratively