Customer Comms Specialist - Loyalty (Contract, Hybrid, Reading) - Mobile Telecoms
Join the Marketing team on an exciting mission to grow and engage our customer base! We're looking for a creative marketer to help drive loyalty communications for our rewards app. You'll work closely with cross-functional teams to develop compelling customer communications that drive app downloads, user engagement, and offer redemptions.
Key Responsibilities:
1. Develop and manage creative communications for the loyalty app (email, SMS, DM, app).
2. Collaborate with teams (CVM, Marketing, Propositions) to create effective communications strategies.
3. Write clear briefs for in-house creative teams and oversee asset delivery.
4. Use data insights to drive marketing effectiveness and engagement.
What We're Looking For:
1. Experience in B2C customer communications/marketing.
2. Strong copywriting skills and attention to detail.
3. Proven ability to influence stakeholders and work in cross-functional teams.
4. Passion for creative, customer-focused marketing.
5. Previous experience working on a loyalty platform will be an advantage!
This is an exciting opportunity for someone passionate about driving customer loyalty.
Hybrid role based in Reading (2 days/week in-office)
Role falls inside IR35
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