Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
KEYHOLDER
Primary Purpose
The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.
PROFILE
Client & Service Expert
* Achieves individual sales goals;
* Develops strong product knowledge across all categories;
* Ensures exemplary customer service by delivering the ultimate Kate Spade experience;
* Develops a personal clientele through effective use of selling skills, proactive client outreach, and use of client book.
Building Brand Equity
* Understand and communicate the Kate Spade aesthetic, brand philosophy, and lifestyle to the customer;
* Demonstrate interest and ability to work as part of a team.
Operational Excellence
* Execute operational tasks as per company directives;
* Accurately process all POS transactions;
* Adhere to and apply visual directives, ensuring that store standards are executed daily;
* Heightened responsibility as Keyholder for the store.
Skills and Abilities Required
* Professional selling skills and exceptional interpersonal skills;
* Prior luxury goods experience preferred;
* Proactive ability to multi-task and prioritize;
* Works well in a team environment.
Our Competencies for All Employees
* Courage: Provides current, direct, complete, and actionable positive and corrective feedback to others; faces up to people problems quickly and directly.
* Creativity: Comes up with unique ideas; easily makes connections among previously unrelated notions.
* Customer Focus: Dedicated to meeting the expectations and requirements of customers; establishes and maintains effective relationships.
* Dealing with Ambiguity: Effectively copes with change and can decide and act without having the total picture.
* Drive for Results: Can be counted on to exceed goals successfully; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people; builds constructive and effective relationships.
* Learning on the Fly: Learns quickly when facing new problems; analyzes both successes and failures for clues to improvement.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly and can anticipate future consequences and trends accurately.
* Developing Direct Reports and Others: Provides challenging tasks and holds frequent development discussions.
* Building Effective Teams: Creates strong morale and spirit in their team; fosters open dialogue.
Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.
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