Overview You will oversee all customer-facing aspects of the business, ensuring a smooth and positive experience for guests by managing operational staff to deliver outstanding customer service from the moment someone walks in the front door to the time they leave the site. This includes all reception staff, site marshals, restaurant service, bar service, event delivery team, bookings team and anyone else in a customer facing role. You will be confident, positive and comfortable working to tight deadlines and under pressure. Effective task management and attention to detail will be essential along with an ability to present well to colleagues as well as clients.
About us Towcester Racecourse is a well-known racing and hospitality venue. Hosting live greyhound racing six days a week and home to the English Greyhound Derby, this is just a part of what the site has to offer. The venue includes a 400 seat restaurant, hospitality boxes, fast food and drink outlets, a large outdoor space for festivals and concerts together with inside space for conferences and business meetings.
Youll find us to be a company thats focused on being an employer of choice where people thrive, and your ...