Job summary We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9-months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (5) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist. Main duties of the job Key responsibilities The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: 1. Greeting and Welcoming Patients : Provide a friendly, professional first point of contact for patients, visitors, and staff. 2. Managing Appointments : Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments. 3. Handling Patient Queries : Answer phone calls and in-person inquiries in a timely and professional manner. Provide general information about the surgery's services, policies, and procedures. 5. Maintaining Office Organisation Ensure the reception area is tidy and welcoming. 6. Supporting the Clinical Team : Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments. Emergency Situations : Respond to urgent medical situations, such as notifying medical staff when necessary. Maintaining a Calm and Professional Demeanour : Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed. About us Northgate Health Centre is situated in the heart of Oxford in a state-of-the-art purpose-built building which opened in 2022, with a list size of 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do. We are a supportive team of 6 GP Partners and 5 salaried GPs, 3 experienced paramedic specialists, a pharmacist and a physiotherapist with an expanding nursing team along with a friendly patient advisor team and efficient administration team. Date posted 07 April 2025 Pay scheme Other Salary £13.16 an hour Contract Fixed term Duration 9 months Working pattern Part-time Reference number A0914-25-0003 Job locations NORTHGATE HEALTH CENTRE - (Previously 27Northgate & 28Northgate) 15 MARKET STREET OXFORD OX1 3EF Job description Job responsibilities Mondays & Tuesdays - 16 hours per week 8 hour shifts We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9-months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (4) & Excellent clinical support team includingParamedics, Nurses, Health Care Assistants and our Clinical Pharmacist. Essential criteria: 1.Experience in administration or a reception role (12 months) in a healthcare setting. 2. Enthusiastic team player with a keen eye for detail. 3. A highly organised individual who can manage daily tasks. 4. A passion for providing exceptional patient support. 5. Ability to time-keep efficiently & meet SLAs as required. 6. Excellent communication skills (written and oral). 7. Ability to follow policies and procedures. 8. Flexible, cooperative & polite. Desirable criteria: 1. Experience of handling deductions & patient registrations. 2.Familiarity with providing administrative support to clinical professionals. 3. Competent with EMIS Web, Docman 10, Accurx & Surgery Connect. Job description Job responsibilities Mondays & Tuesdays - 16 hours per week 8 hour shifts We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9-months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (4) & Excellent clinical support team includingParamedics, Nurses, Health Care Assistants and our Clinical Pharmacist. Essential criteria: 1.Experience in administration or a reception role (12 months) in a healthcare setting. 2. Enthusiastic team player with a keen eye for detail. 3. A highly organised individual who can manage daily tasks. 4. A passion for providing exceptional patient support. 5. Ability to time-keep efficiently & meet SLAs as required. 6. Excellent communication skills (written and oral). 7. Ability to follow policies and procedures. 8. Flexible, cooperative & polite. Desirable criteria: 1. Experience of handling deductions & patient registrations. 2.Familiarity with providing administrative support to clinical professionals. 3. Competent with EMIS Web, Docman 10, Accurx & Surgery Connect. Person Specification Experience Essential 12-month experience of healthcare administration in a GP setting. Desirable Experience of working in a reception role within general practice. Person Specification Experience Essential 12-month experience of healthcare administration in a GP setting. Desirable Experience of working in a reception role within general practice. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name 28 BEAUMONT STREET Address NORTHGATE HEALTH CENTRE - (Previously 27Northgate & 28Northgate) 15 MARKET STREET OXFORD OX1 3EF Employer's website https://www.28beaumontstreet.co.uk/ (Opens in a new tab)