Great that you're thinking about a career with BSI Job Title: Business Improvement Lead Business Improvement Lead (UAT Management) Location: US A- Remote About the role The Business Improvement Lead designs, develops and implements improvements to achieve operational excellence for Regulatory Services (RS) under the supervision of the Business Improvement Manager. This role delivers work required to optimize business performance through the design of effective business processes, improvements in information systems, platforms, information management, practices, procedures, and organization changes. Responsibilities: Collaborate with the Business Improvement Manager(s) to define the approach needed to achieve strategic and operational goals on improvement projects. Lead and facilitate continuous improvement projects/programmes in support of strategic and operational goals. Hold a broad knowledge of RS processes, procedures, systems and associated regulatory requirements to allow for identification of and communication with subject matter experts (SMEs). Act as guide and support for subject matter experts to aid in the design and development of products, systems, and solutions with particular emphasis on the analysis of stakeholder business needs to identify appropriate test scenarios designed to validate end user testing and uncover issues prior to implementation. Perform triage, troubleshooting and analysis of issues and failures reported by team members during UATs and outside UATs, to determine if the issue is a defect, enhancement, or user-error with an understanding of potential and or actual Non-Conformances and their impact; and the ability to react with agility and appropriate urgency, identifying potential immediate actions, performing root cause analysis, and proposing corrective actions. Coordinate and facilitate the effective communication pathways with cross-functional teams including Business Improvement Analysts, Process Engineers, IT Business Analysts, and Project Managers in improvement delivery and with associated SMEs. To be successful in the role, you will have : BSc degree in discipline relevant to engineering business administration, process management, manufacture, or related field. Experience in the application of quality management systems Passion for Continuous Improvement Ability to communicate with all levels within the organization Preferable minimum 3 years of experience in a BSI RS operational role Preferable e xtensive Knowledge of BSI RS Systems and Processes As a team member at BSI, you will enjoy an extensive, competitive total rewards package. This includes annual leave, bank holidays, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Do you believe the world deserves excellence? We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in. Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark. Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner. LI-MS1 LI-REMOTE Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.