Role title: Administration Manager Salary: up to £35,000 Hours: Monday to Friday, 40 hours Location: BCA Thurleigh, MK44 Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want. Now, this is where you fit in… We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. Our Site Operations teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless. Within this role, you will lead and support the administration team, ensuring processes and procedures are adhered to in order to meet departmental targets and objectives, whilst delivering excellent service to the customers and clients. Your key responsibilities will be: Produce daily management reports for Operations Management Team. Maintain accurate costing matrix updated from dialog with account managers, documenting changes. Provide documentation & support to the Rental Company representatives. Actively manage vehicles awaiting authority to meet the customer KPI’s. Ensure all approving is completed accurately and within the finance timeframes. Respond to Customer Service enquiries/concerns within the agreed time parameters. Manage system issues and IT requests for the department, escalating urgent and overdue issues where necessary. Manage and build relationships with inter department and peers. Ensure office standards are maintained. Conduct daily team briefings to communicate the key requirements and targets for the day. Plan and manage resources ensuring adequate cover for absences and peak periods. Support and motivate the team to manage administrative workloads. Conduct performance reviews and carry out training and development with the team. Oversee the recruitment of new staff, including the induction and training To be successful, you’ll bring some of the following experience with you: Previous managerial / supervisory experience (essential) Previous administrative experience (essential) Computer literate with experience in using Excel (essential) Strong communicative skills – speaking, reading and writing (essential) Excellent numerical and literacy skills Excellent attention to detail We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Company Pension Scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. INDHP