Barking, Havering and Redbridge University Hospitals NHS Trust
An exciting opportunity has arisen for a talented, highly motivated, proactive team player to join the surgical team as Patient Pathway Co-ordinator (PCC) for a Medical Secretary at Barking, Havering and Redbridge University Hospitals NHS Trust within the Surgery Division.
The ideal candidate would have excellent communication skills, be able to work under pressure, be organized, and have good time management skills. The candidate would need good keyboard skills with a minimum of 50 words per minute, knowledge of Audio Typing & Medical Terminology.
The candidate would need knowledge of referral to treatment time & experience of monitoring the Patient Pathway. 1 year experience within a similar role or working in a hospital care setting.
The ideal candidate would have advanced keyboard skills using the Trust's digital system for typing and printing complex clinical correspondence.
All new staff appointed to posts at the Trust are subject to a 6-month probationary period. This will give the new staff member an opportunity to become familiar with the culture and working environment of the Trust.
We are passionate about development and improvement and are driven by our PRIDE values. We are at the forefront of improvement across the organisation for models and culture. These changes in our models of care are heavily influenced and driven by the staff who deliver it.
Main duties of the job
The Patient Pathway Administrator (PPA) will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are coordinated and streamlined administrative processes that revolve around the patient and their individual needs.
About us
We're an organisation that is getting better and better, and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and eliminate corridor care.
Our patients are benefiting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly, and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online. However, queries regarding the application process, assistance with completion of the application form, or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education / Qualifications
* NVQ level 3 in Business Administration or Customer care equivalent
Skills / Abilities
* The ability to prioritise tasks effectively
Experience / Knowledge
* Experience of patient administration in a healthcare setting
* Knowledge of patient referral to treatment times and experience of monitoring pathways
* Experience working in a similar role in a hospital or healthcare setting
Personal Qualities
* Excellent communication skills both written and verbal
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Barking, Havering and Redbridge University Hospitals NHS Trust
£31,081 to £33,665 a year per annum inclusive
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