Here at Langdons, we have an amazing opportunity for an Apprentice Customer Service Assistant to join the team based in Luton. This apprenticeship provides a unique opportunity to learn through a mixture of on the job experience and block release training through an apprenticeship provider. You will learn how to be a Customer Service Assistant, under the guidance of experienced professionals. The role is based on a Monday-Friday working week. You will receive a starting salary of £13,247.61 and once qualified could earn up to £ 25,923.30 The Apprentice Customer Service Assistant role: This is a fantastic role to really get your teeth into Your role will be to handle daily enquiries and bookings from customers, ensuring the highest quality of service is delivered and any complaints are followed up and escalated where required. About us: Whether it’s fresh consignments or frozen goods we have it covered Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 lorries carrying chilled and frozen food all over the country. We’re the only company providing a 24-hour service of this kind, and we’re very good at it. Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT, and Black, Asian, and Minority Ethnic applicants. What’s in it for you? Recruitment Referral Bonus Scheme Annual pay review Company sick pay Long Service Bonus Payments Free inhouse job specific training and development Opportunity for career relevant apprenticeships Free onsite parking Free eye tests up to £25 Free tea/coffee/milk Office/Warehouse to wheels scheme Relaxed working environment Employee Assistance Programme Staff Discount Scheme What you’ll be doing as our Apprentice Customer Service Assistant: Learn how to respond to all customer enquiries and ensure they are made aware of delivery and collection arrangements, including any unanticipated changes Learn how to book incoming jobs onto company systems and allocate them to relevant depots, raising any disputes where identified and ensuring any follow-up action is taken Work closely with Warehouse colleagues and customers to learn how to identify any discrepancies in stock movements and ensure customers are informed and updated of progress Learn how to assist with price quotations for movement of loads upon request Provide cover for the Transport Team where required Learn how to receive all collection and delivery paperwork from returning drivers and ensures it is fully completed and correct, updating relevant staff with progress reports where necessary Learn how to assist drivers with downloading tacho records and identifying any discrepancies or omissions, referring to the Transport Manager where necessary to ensure relevant follow up action is taken Training: Follow ongoing training plan to ensure all Learning Outcomes are met over the duration of the apprenticeship Be diligent and committed to the apprenticeship process and make sure that any concerns or questions are raised with the appropriate person Work together with the training provider and Stef Langdons to meet all expectations of the apprenticeship Attend and take part in off site training at regular intervals (usually every 2 months) What qualifications and experience are we looking for in our Apprentice Customer Service assistant. Maths & English skills (level 2) What skills are we looking for in our Apprentice Customer Service Assistant? Able to listen to and learn from feedback Punctuality Committed to the role and eager to learn Good verbal communication and listening skills Confidence to ask questions when unsure Diligent when completing assigned tasks either in the workplace or for the qualification Ability to use initiative to think through problems to find solutions Good teamwork If this role sounds like the right fit for you, click apply today to become our new Apprentice Customer Service Assistant, we would love to hear from you