Job Title: Technical Support Engineer
Location: Coventry (On-Site)
Salary: £30,000 - £35,000
Hours: 40 Hours Per Week (Flexible Working) + Early Finish Fridays
About the Role:
Our client is seeking a Technical Support Engineer with a background in mechanical and electrical engineering to join a well-established and growing team based in Coventry. This is an office-based role working closely with a field team of mobile service engineers who operate across customer sites.
When a fault or issue is reported with machinery or equipment, this role will take over responsibility for managing the technical and logistical process of resolving the issue. You'll source and cost parts, prepare and send quotes to customers, and schedule engineers for return visits to complete repairs or replacements.
Key Responsibilities:
1. Act as the technical liaison between the mobile engineering team and customers
2. Receive fault reports from engineers and determine the required course of action
3. Source replacement parts and liaise with suppliers for pricing
4. Prepare and present costed quotes to customers for repair work
5. Use internal systems (ERP/CRM) to log actions, process orders, and maintain communication trails
6. Schedule return visits for engineers to complete work once customer approval is received
7. Ensure clear and timely communication between engineers, suppliers, and customers
What We're Looking For:
1. Mechanical and Electrical background - ideally with hands-on engineering experience
2. Strong IT and systems knowledge - experience with ERP, CRM, ordering systems, cost sheets, and email communication
3. Excellent organisational and communication skills - you'll be coordinating between various internal and external stakeholders
4. A good level of technical awareness and the ability to understand engineering concepts (training on specific products will be provided)
Benefits:
1. Competitive salary
2. Flexible working hours
3. Early finish on Fridays
4. Stable and supportive working environment
5. On-the-job product training
6. Long-term job security
If you're technically minded, well-organised, and looking for a stable role where your experience will be truly valued, we'd love to hear from you. #J-18808-Ljbffr