Rubislaw Place Medical Group
RECEPTIONIST/ADMINISTRATION ASSISTANT
37 hours per week
Monday - 0900 1730
Tuesday - 1000 1800
Wednesday - 0900 - 1730
Thursday - 0900 1730
Friday - 0800 - 1630
An opportunity has arisen at Rubislaw Place Medical Group in Aberdeen to join the reception/admin team in an established city centre practice with 8,300 patients. The successful applicant will have an excellent telephone manner, keyboard skills and the ability to work in a busy office environment where no two days are the same.
Key Responsibilities:
1. Provide the first point of contact between patient and surgery
2. Book new and return appointments by telephone or face to face as appropriate
3. Record patients arrival for appointment
4. Record requests for prescriptions
5. Produce prescriptions in accordance with practice protocol
6. Undertake electronic filing of correspondence in patients record
7. Deal with queries from patients, health professionals and pharmacists with support from GPs as required
8. Record requests for urgent appointments with the triage/duty Doctor in accordance with practice protocol
9. Record requests for home visits with the triage/duty Doctor and prepare summaries for these
10. Issue appropriate paperwork to patients wishing to register with the practice in accordance with practice protocol
11. Photocopy documents and send faxes as required
12. Log outgoing mail in accordance with practice protocol
13. Provide admin support in relation to practice recall systems.
In addition to the duties listed, any other relevant task may be requested by the GPs or Practice Manager. A willingness to participate in further training will be required.
Annual Leave: 27 days holidays plus 8 days public holidays per annum.
Informal enquiries by phone or email are welcome or please send a CV and covering letter to:
Christine Lamb
Practice Manager
Rubislaw Place Medical Group
7 Rubislaw Place
Aberdeen, AB10 1QB
Email: Christine.lamb@nhs.scot
Phone: 01224 641968
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