Job Description
Bilingual Sales & Customer Service Agent - French & English\n\nLocation: Canary Wharf, London\n Salary: £12.30 per hour + uncapped commission (OTE £5,000 per year)\n Job Type: Full-time, 40 hours per week\n Hours: Monday to Friday (8 am - 7 pm) and Saturday (8 am - 6 pm)\n\nTeamJobs is hiring a Bilingual Sales & Customer Service Agent to support a leading holiday provider. This role involves handling inbound sales and customer service enquiries, assisting customers with their holiday bookings, and providing excellent support while driving sales.\n\nWhat's in It for You?\n\nCompetitive Pay - £12.30 per hour\n\nUncapped Commission - Realistic OTE of £5,000 per year\n\nCareer Progression - Opportunities to advance to roles such as Senior Agent, Trainer, and Team Manager\n\nFull Training Provided - Sales techniques, customer service, and product knowledge\n\nComprehensive Benefits Package - Including life insurance, eye test vouchers, and corporate discounts\n\nKey Responsibilities:\n\nHandling inbound calls for sales and customer service\n\nUnderstanding customer needs and offering tailored holiday solutions\n\nManaging bookings, including modifications, cancellations, and confirmations\n\nUpselling additional services and extended stays\n\nAssisting customers via live chat with product and booking enquiries\n\nWhat We're Looking For:\n\nFluent in French and English\n\nA natural ability to drive sales and engage with customers\n\nExcellent communication and interpersonal skills\n\nStrong attention to detail and multitasking abilities\n\nPrevious experience in customer service or sales is desirable\n\nAdditional Benefits:\n\nStaff discounts, incentives, and prizes\n\nCharity fundraising days and team events\n\nSmart casual dress code\n\n20 days holiday plus bank holidays (increasing with service)\n\nThis is a fantastic opportunity to join a fast-paced and supportive team. If you have the language skills and a passion for customer service and sales, apply today\n\nINDCP