Job description
We own and manage circa 8,000 homes across Greater Manchester and have big ambitions to expand. We are a customer focused housing association with a focus on investing sustainably in our homes whilst paving the way with technology.
We’re looking for an individual who can work well when consistently under pressure and is able to balance competing tasks and deadlines effortlessly. You will be working within our in-house Repairs Team to support a team of tradespeople to complete repairs and provide a first class service to our customers, so we are looking for an individual who can communicate clearly and also has experience and knowledge with trades and repairs terminology. The role is flexibly based between our headquarters in Salford with the opportunity for hybrid/home working. You will be working across two shift patterns of 8am – 4pm and 11am – 7pm.
The role - What I’ll be doing
This role will have a busy and varied workload across a number of functions, with the post holder being the first point of contact for the day to day repair enquiries, liaising with customers and colleagues from across the business, taking ownership of arranging and planning appointments and resolving customer queries and seeing cases through until completion.
Working closely with a team of planners, Planning manager, repairs manager and surveyors, the post holder will follow Salix Homes policy and procedure and our approach to effectively managing damp and mould from notification to its completion.
This role would suit someone who has good written and verbal skills, takes pride in their work and is passionate about customer service. Experience working within a housing association repairs team previously is not necessary but would be a desirable quality. We need someone who can remain empathetic and professional no matter what circumstances they are faced with.
What we’re looking for
You should have experience of working within a customer facing role and be experienced in planning works. As every day is different you should be able to manage your workload independently and effectively and be happy to meet changing demands and priorities on a regular basis.
You should have excellent ICT skills and be able to work with a wide range of programmes including Microsoft Word, Excel and Outlook. Knowledge of AccuServ would also be desirable.
What we offer as a company
* Annual Salary of up to £31,354.00
* Hybrid Working – a minimum of 3 days working in the office
* Up to 34 day’s holiday + bank holidays
* Flexi Time
* Flexible Working and Family friendly policies
* Generous Defined Contribution Pension Scheme
* Life Assurance worth 3 x annual salary
* Health Cash Plan which also provides a range of discounts including discounted gym membership
* An inclusive and positive colleague culture
* Accredited Good Employment Charter employer
Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues.
Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.
We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at [email protected]
We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.
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