About Zoomo At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more. Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet. The Role We are seeking a driven and results-oriented Lead Mechanic to spearhead our workshop operations. In this critical leadership role, you will be instrumental in driving operational excellence, fostering a culture of continuous improvement, and ensuring the delivery of exceptional service. As the Lead Mechanic, you will be responsible for overseeing all aspects of workshop activities, including: Develop and implement comprehensive workshop strategies aligned with business objectives, maximising efficiency and profitability. Maintain the highest standards of technical excellence within the workshop, ensuring all repairs are conducted to manufacturer specifications and exceed customer expectations. Lead, mentor, and motivate a high-performing team of technicians, fostering a collaborative and results-driven environment. Optimise workshop processes, implement lean methodologies and identify areas for continuous improvement to enhance efficiency and productivity. Requirements A minimum of 2 years experience in a Workshop Manager or Senior Mechanic position. In-depth technical knowledge of e-bikes, e-mopeds, cargo bikes and components, systems, and repair procedures. Proven ability to manage and develop a team of high-performing mechanics. Strong customer service orientation with the ability to build and maintain positive relationships with customers. Experience managing workshop budgets, including parts inventory, roster/labour costs, and equipment maintenance. Strong problem-solving, administrative and analytical skills. Excellent communication and interpersonal presentation. Proficiency in advanced office software and fleet management systems. Valid driver’s license. Benefits We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including: Working with a switched-on team that strives to make the streets greener and serve the rider Starting salary of £37,100 Global and country-specific benefits packages Monthly team outings & events Get to know our vehicles with our free employee rental scheme Annual learning and development allowance Mental wellbeing support Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all. LI-ONSITE