Careers & Employability Delivery Manager (Birmingham) Contract: 12 Month Fixed Term Contract Hours: 35 hour per week Location: Hybrid with travel in the Birmingham area Salary: Circa £27,000 per annum Benefits: Hybrid working opportunities 25 days annual leave Bank Holidays Extra gifted days at Christmas Extensive Private Health Care Employee Assistance Programme Employee benefits scheme Access to Learning & Development Platform Mapal One Supportive work environment Family friendly At Springboard we… Futureproof the talent pipeline for hospitality and tourism. Nurture people into careers in hospitality, leisure, and tourism by equipping them with the inspiration, knowledge, skills, advice, and guidance they need. Help transform the lives of people and breakdown barriers to work and can benefit from our support, so that they get sustained employment in hospitality, leisure, and tourism, whatever their age or background. Provide specialist careers information, advice, and guidance to inform and guide young people, adults and key influencers about the industry and facilitate quality work experience opportunities. Promote hospitality and tourism as a great place to work, providing worthwhile and inspirational careers. All applicants will receive consideration for employment without regard to age, ethnicity, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruitment process, please send a request. The Role Recruit, plan, and deliver educational activities and employability courses, providing ongoing support and mentorship. Secure work placement and job opportunities and provide aftercare to trainees Contribute to on-going development of programmes & activities Manage, build, and maintain relationships with business partners, education bodies, referral organisations. Manage accounts and carry out regular reporting, on all activity on our Customer Relationship Management system Contribute to the targets of getting people into work in the sector and work directly with employers, referral partners, education bodies, and beneficiaries. This job is for you if you are: - Passionate about helping people improve their lives - Excited about supporting the Hospitality, Leisure & Tourism industry (HLT) - Flexible and proactive with excellent organisation and time management skills - Data driven with strong IT systems skills - Microsoft 365, multimedia knowledge and social media ‘know how’ - With a proven track record in delivering a range of careers, education & employability activities or/and extensive experience in hospitality - Experienced in working with target groups from diverse backgrounds, vulnerable people and understanding of safeguarding and related issues (including GDPR requirements) - Experienced in managing and building key relationships - Someone who shares our core values ‘Inspire’, ‘Make a Difference’, ‘Customer Focus’, ‘Listen’, ‘Responsive’, ‘Inclusive’, ‘Honest’ Springboard is an equal opportunities organisation, and we are serious about our compliance with legislation and GDPR. Please note: By submitting your details in relation to this role you are giving us permission to retain your details on our database of job seeking professionals for future reference.