* Documenting patient consultations in the clinical system * Maintaining appropriate records to ensure continuity and quality of care for patients * Involvement in Practice development, identifying service changes and in line with clinical needs locally * Maintaining records of appointments, financial transactions and other administrative duties * Maintaining skills at the current level and undertaking such training and development as required to maintain personal competence * Participation in all activities required by CQC registration * To act in such a manner as to support patients at all times and be mindful of the need to reduce anxiety for patients * To provide, a phlebotomy (blood sampling) service for patients * Be responsible for processing and management of laboratory samples requested by clinicians with specific responsibility to ensure that the samples are correctly labelled, sent to the laboratory promptly and that data is entered onto the patient's notes * Be responsible for the correct maintenance and cleaning of equipment * Be responsible for restocking of all clinical areas and maintaining a stock rotation system * To maintain an adequate amount of clinical supplies and health promotion materials as agreed with the clinical team * To obtain, process and/or use information in line with the GDPR requirements * Ensure that drug/vaccine refrigerators are at the correct temperature on a daily basis and maintain the Vaccine Cold Chain documented record according to Practice Guidelines * To maintain health information notice board in line with national/local health promotion campaigns * To attend relevant meetings as required * To immediately report any safeguarding or compliance concerns * To review patients regarding: - Complex wounds - Ear syringing - ABPI - Pre-diabetes checks - Diabetic foot checks - Cytology paperwork to include Open Exeter, recalls and fail safe - Stick rotation - HMBP - Cardio loop monitor - CHD obs (height/weight/blood pressure) and liaison with a clinician if any concerns - Hypertension obs (height/weight/blood pressure) and liaison with a clinician if any concerns - Rheumatogy obs (height/weight/blood pressure) and liaison with a clinician if any concerns - Nephrostomy change * To act as a chaperone as requested by clinicians * To function as an integral part of the Highcroft Surgery team * To participate in the induction programme of new staff joining Highcroft Surgery * Participate in developing the philosophy, goals and objectives for health care provided by Highcroft Surgery * Participate in patient audits * Ensure that patients rights are protected * To have knowledge of and act at all times within the boundaries of Health and Safety legislation, Data Protection Acts and Care Quality Commission compliance requirements * Provide information for a DBS check, and inform the Practice of any incident that may change the DBS status * Be responsible for your own Health & Safety * Work within your personal competence * Promote and participate in a high standard of care within Highcroft Surgery * Participate in taking care of your own Health & Safety. Ensure that you do not do anything to compromise the health and safety of either your colleagues or yourself * Give agreed notice of periods of absence and leave * Attend Practice meetings as required