Great Western Medical Practice is looking for a forward-thinking Patient Navigator/Receptionist to facilitate and deliver a patient-centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions, and telephone services.
Receptionists (also known as Patient Navigators) are the first point of contact for our patients and visitors. Utilising your reception training (provided in-house), you will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
The successful candidate will provide general assistance to the clinical team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
This is a part-time job (20 hours per week).
The job holder will have to:
* Greet patients and visitors, advising them of their appointments and checking them in.
* Advise patients on self-check-in facilities.
* Receive and make calls as required with the ability to handle heavy phone/patient traffic.
* Divert calls and take messages as appropriate.
* Sort, review and distribute incoming internal mail.
* Process outgoing mail following the procedure.
* Pull, file, and photocopy patients’ paper records.
* Scan and attach patients’ data to patients’ electronic records.
* Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information.
* Receive all incoming deliveries, opening and distributing accordingly.
* Complete the Surgery Administration, including registrations and deductions.
Therefore, the successful candidate must:
* Desirably have prior experience as a patient navigator.
* Be confident using the phone.
* Have a good level of IT skills.
* Be friendly and welcoming; patient and understanding.
* Be able to follow instructions and procedures.
* Have good organisation and communication skills.
* Work accurately and methodically.
* Be able to work with all types of people.
About the Practice:
Located in the Seafield area in the West of Aberdeen, Great Western Medical Practice delivers healthcare for 10,000 patients from the ground floor of a modern health centre.
The practice consists of various healthcare professionals to meet extensive patient needs and offers a variety of telephone, face-to-face, and video appointments between 8am and 6pm, Monday to Friday.
There is parking available for patients and staff. The practice is close to amenities, including pharmacies, shops, and local bus routes.
Location: Seafield Rd, Aberdeen AB15 7YT
Why join us?
Our Benefits:
* NHS Pension with 20.9% Employer Contribution.
* 25 days/5 weeks/200 hours annual leave plus Bank Holidays (pro-rata, if part-time).
* Extra days leave for work anniversary each year.
* Enhanced Maternity, Maternity Support (Paternity), Adoption pay.
* Family-friendly employment policies.
* Special and Significant Event Leave.
* Participation in OMG’s refer a friend scheme.
* 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured.
* Eye care scheme free eye test plus a contribution towards glasses.
* Cycle to work scheme.
About OneMedical Group:
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Better Future’. We are committed to NHS values and reducing health inequalities.
We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process, we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process, please email: recruitment@onemedicalgroup.co.uk.
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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