Housekeeping Supervisor - Europa Hotel
Hastings Hotels is a family owned luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Housekeeping Supervisor at the exclusive Europa Hotel.
Under the inspiring leadership of our Executive Head Housekeeper, Steven Williams, you will assist the Manager in providing leadership to our team, ensuring the smooth day-to-day supervision of our public areas Housekeeping team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a busy housekeeping environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours of work are 3pm-11pm.
The salary for this full-time position is £25,480 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html.
Hastings Hotels is an Equal Opportunities Employer.
About the role
To assist with the supervision of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
1. To take responsibility for the effective supervision of Housekeeping staff, to ensure efficient operation of the housekeeping function and delivery of Hastings product and service standards.
2. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
3. To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
4. To ensure company policies relating to stock control and stock ordering are implemented and monitored.
5. To ensure all housekeeping staff receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
6. To ensure the team work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
7. To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
8. To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.
9. To ensure you and the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
10. To ensure you and the team assist guests with any reasonable request for hotel services.
11. To ensure you and the team respond to complaints and find the appropriate solution.
12. To ensure the security of guest bedrooms and storage areas is maintained at all times.
13. To ensure all material and equipment are used in accordance with guidelines and are properly maintained.
14. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
15. Any other duties as required by management.
About You
We would love you to have some similar previous experience ideally at a supervisory level.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
* Educated to GCSE standard or equivalent with grades A-C in English and Maths
* Right to Work in the United Kingdom
* Work well under pressure and be a team player
* Must have excellent attention to detail
* Smart well-groomed appearance is essential
* Excellent communication and basic numeracy skills
* Must have previous Housekeeping Experience
Desired Criteria
* Previous Housekeeping experience gained within a hotel
* Previous supervisory experience gained within a similar quality establishment
Skills you'll need
* Hospitality
* Cleaning Skills
* Supervisory Skills
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