Contract : Full time
Higher pay rate is achieved by : See below for details
This is a great opportunity to join a start-up and be part of a dynamic new team on Birmingham Business Park. As a Customer Experience Coordinator, you will need to provide strong administrative support and excellent customer service to both internal and external clients.
Our client focuses on their customers, and you will be expected to deliver top-notch service, addressing any potential issues before they arise.
The role:
* Process new bookings by accurately inputting data into all relevant tracking systems, ensuring all necessary information has been collected from the customer.
* Monitor, organise, and manage emails across all inboxes, responding to enquiries promptly and addressing all queries accurately.
* Handle incoming phone enquiries.
* Review documentation to identify any discrepancies, ensuring these are corrected before submission to the relevant authorities for approval.
* Send email invitations for pre-fight briefings and track attendance, noting any absences.
* Review passenger manifests to ensure data accuracy and prevent any potential fines.
Candidate Requirements:
* While not essential, prior experience in aviation would be beneficial.
* Outstanding communication skills, both written and verbal.
* Strong administrative and organisational abilities.
* Demonstrated customer service skills, showcasing a passion for delivering high service standards.
* Capable of multitasking and working under pressure to meet tight deadlines.
* Proficient in entering data accurately and efficiently.
* Previous experience with CRM systems is preferable.
Hours of work:
* 11.00-19.00 Monday - Friday
* Need to be flexible to work outside of this time frame to meet the needs of the business.
Benefits of working for The Best Connection:
* 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
* permanent position following a successful trial period
* Online pay slips
* Weekly pay
Call Leila Collis on 0121 628 8002 or send CV to b2@thebestconnection.co.uk
Benefits
* Hourly rate as above (not age dependent)
* 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
Birmingham
Birmingham
b2@thebestconnection.co.uk
Call Leila Collis on 0121 628 8002