We are currently looking for a Sales Counter Supervisor to join The Sovini Group.
Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.
If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity
As a Sales Counter Supervisor, you will be expected to:
* Co-ordinate and facilitate all customer requirements within a growing trade supply, regional branch. A predominantly trade counter, sales-based role, you will be the main point of contact for a general and dedicated customer base and managed to KPI’s, ensuring excellent customer service is kept up at all times and opportunities to generate increased sales opportunities for the business executed. Also, you will be responsible for your sales counter team, developing the teams sales counter experience.
* Ensuring all counter calls are answered in a timely manner within the counter team.
* Receiving and processing customer orders without discrepancy via telephone, email and face-to-face over the trade counter service.
* Ensuring all quotes raised by the counter team are followed up and closed.
* Responsible for managing a customer ledger through the counter team.
* Liaising with all other departments (Yard, logistics etc.) within Sovini Trade Supplies to ensure customers’ orders are efficiently processed.
* To support other departments in the business in providing product knowledge and experience to enable Sovini Trade Supplies to become a national recognised business.
* As required, dealing directly with suppliers organising direct deliveries to customer’s sites and ensuring the process is of an efficient transition.
* Ensuring all customer issues/complaints are dealt with swiftly and efficiently, ensuring customer satisfaction levels are of the highest standard.
* To operate the BISTRACK system without error and administer all transactions as per company guidelines.
* Assisting with picking of customer orders as and when required, ensuring Sovini Trade Supplies are providing a first-class customer experience.
* Taking charge of cashing up duties, ensuring company processes are followed.
* Maintain detailed knowledge of all products and materials (i.e. qualities, uses, sizes, quantities, availability etc.) and to understand what items / building materials are required for both Trade & Retail Customer’s needs.
* In this role, key holding responsibilities will be included.
* To keep marketing/posters promotions up to date.
* Merchandising shop and make changes to match seasonal trends.
* Promote sale items including end of line ranges/dead stock.
* Keeping note of any new product request, communicating to our sales and buying team.
* To meet appraisal targets and support the delivery and achievement of overall business objectives.
* Taking part in all stock takes. Ensuring all stock takes are managed in accordance with procedures.
* Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
* Maintain safe and clean work environment and adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
So if you are looking for a Sales Counter Supervisor role with:
* Competitive salary – £31,000
* 22 days holiday increasing with service.
* Cycle 2 Work Scheme.
* Life Assurance.
* Staff well-being and ‘feel-good’ programme.
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.
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