Engagement Officers play a crucial role in the visitor facing journey delivering excellent customer service and ensure the programme is aligned to the Zoo Proposition and ZSL 200 Strategy. Post holders will work within the Engagement team developing our high quality, engaging and interactive programme of talks, tours, shows, workshops, and other pop-up experiences. Using a variety of engagement tools and techniques, the programme caters for a wide audience from family days out to parent & toddlers and adult groups. A part of ZSL’s daytime commercial events and experiences portfolio is also delivered by this team, which drives crucial revenue, in turn feeding into our important conservation work. Must be available from 15th – 24th February 2025 Working hours 9.00 - 17.00 with an hour for lunch 10 day contract Key responsibilities Deliver the Vets in Action Programme, including on-site talks, family workshops, staged presentations in line with the engagement quality framework and meeting KPI targets. Ensure the health & safety, welfare and security of visitors and animals on site, dealing calmly and effectively with visitor emergencies and complex situations. Under guidance from the Visitor Engagement Manager & Community Engagement Team, support delivery of the Zoo Engagement Programme to be fully accessible and inclusive Be an ambassador for ZSL at all times by welcoming visitors and creating a safe, relaxed, inspiring, and fun environment that inspires them to live in a world where wildlife thrives. About You Experience and passion for delivering an outstanding visitor experience. Experience working in a fast-paced visitor attraction or customer service role. Experience in communicating science and conservation topics to a wide variety of people. Excellent people and communication skills We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. About Us We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. What do we offer? At ZSL, we are proud of our approach to employee benefits. Our benefits include: Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct Pension scheme - we offer a generous pension scheme with up to 12% contributory pension Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops Cycle2Work - our cycle to work scheme enables you to lease a bicycle Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work Family friendly policies – we offer enhanced maternity, paternity, and adoption packages NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.