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Sales and Marketing Coordinator - London, London
Client:
Raffles London at The OWO
Location:
London, United Kingdom
Job Category:
-
EU work permit required:
Yes
Job Reference:
b386215486dc
Job Views:
1
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
Sales and Marketing Coordinator - London
Raffles London at The OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses with a name synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend, and return as family.
An exceptional opportunity presents itself for a Sales & Marketing Coordinator to join the Sales & Marketing team at Raffles London at the OWO.
Reporting to the Director of Sales & Marketing, you will oversee the overall smooth coordination of the Sales & Marketing Department. The role supports all members of the Sales Team, including the Director of Sales, and works closely with the Director of Sales & Marketing on all departmental disciplines including Events, Revenue Management, and Marketing & Communications.
Specifically, as the Sales & Marketing Coordinator, your responsibilities will include:
* Providing general administrative support to the Director of Sales & Marketing and to the Sales Team, e.g., diary management, daily trace, travel arrangements, and setting up internal and external meetings.
* Ensuring all hotel collateral (both digital & print), corporate gifts, and departmental stationery are updated and current, and managing the inventory of all stock.
* Researching and identifying original and unique corporate gifts to mark special occasions, ensuring gifts are in stock in a timely fashion, are on brand, and within budget.
* Conducting site inspections, participating in FAM trips, and assisting with events as required.
* Attending sales appointments and events with relevant Sales Manager as required.
* Ensuring departmental files are clean, secure, and up to date.
* Dealing with general day-to-day enquiries to the Sales & Marketing Department and referring enquiries to relevant team members where appropriate.
* Liaising closely with Raffles & Accor Corporate Offices and RSO's.
* Conducting analysis of statistics and reports as directed by the Director of Sales and Marketing.
* Monitoring competitor hotels and updating the Director of Sales & Marketing and Sales Team with any significant developments and promotions.
* Liaising with the purchasing department and outside suppliers regarding departmental administrative requirements.
* Liaising with the Finance Department to chase commission payments, outstanding invoices, and expenses.
* Arranging welcome cards and special amenities for VIP guests as highlighted by the Director of Sales & Marketing.
* Providing support for the travel requirements of members of the Sales & Marketing team.
* Responding to general hotel information enquiries.
* Performing other duties as required or assigned, including working in a different department or restaurant than usually assigned.
Who are we looking for?
* Proficiency in Microsoft applications (Windows, Excel, PowerPoint, Word, Outlook).
* Experience with Delphi, Opera, or similar PMS systems.
* A proven track record and ability to provide high levels of service under pressure.
* Exceptional communication and customer service skills, both written and spoken.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
* An understanding and willingness to contribute to a 24h operational schedule when required.
Why join our Raffles team?
Not only will you be joining one of the world's best hotels, but you will also receive great benefits including:
* 28 days holiday including bank holidays, plus a day extra for every year of your service up to 5 years (35 Days).
* Staff meals whilst on duty.
* Free dry cleaning for uniform.
* Employer pension contribution of 3%.
* Enhanced sick pay.
* Enhanced maternity, paternity, and adoption pay.
* Life Assurance 1x salary.
* Employee assistance program, including virtual GP and financial advice.
* Season ticket loans and cycle to work scheme.
* Colleague gifting to celebrate special occasions.
* Paid days off to move house or give back time to a charity of your choice.
* Internal learning and development programmes tailored to you.
* Fun-filled events, whether that's a pub quiz, team run, or festive party.
* Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
* Worldwide development opportunities across Accor's extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.
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