Project Manager at MM Sound and Lighting Ltd
We are seeking an experienced and client-focused Hire Manager to join our dynamic team. Based at our office in Stirling, you will liaise with incoming leads, determine the correct equipment solution required and send quotations to new and existing clients. Using our systems, you will manage and develop both new and designated client accounts. Additionally, you will actively work to grow the business portfolio, ensuring our clients receive exceptional service and support.
Key Responsibilities
1. Equipment solutions: By asking non-technical questions, collate the necessary information from our varying clients and their events and provide tailored solutions with estimates and official quotations in a timely manner.
2. Client Management: Maintain and nurture relationships with clients, ensuring their needs are met and expectations exceeded, ultimately expanding our portfolio and contributing to the company’s growth.
3. Project Coordination: Collaborate with internal teams to ensure seamless delivery of solutions for client events.
4. Communication: Serve as the primary point of contact for clients, providing timely and effective communication.
5. Problem Solving: Address any issues that arise with a proactive and solutions-oriented approach.
6. Client Service Excellence: Ensure a high level of client satisfaction by delivering tailored solutions and maintaining a client-first attitude.
Ideal Candidate Profile
1. Industry Experience: Proven experience in managing high-end client portfolios within the AV and events industry.
2. Technical Knowledge: Must have previous knowledge in the AV / audio-visual and events industry. Must be technically minded and understand the products and services we offer.
Ideal Skills
1. Outstanding organisation and communication skills.
2. Ability to work well under pressure and manage multiple tasks.
3. Flexible and proactive with a can-do attitude.
4. Team Player: Ability to work collaboratively within a team to deliver exceptional client service.
5. Customer Focused: Strong commitment to understanding and meeting client needs.
What We Offer
1. Competitive Salary: Reflective of your experience and expertise.
2. Perks: Company pension, company events, 28 days holiday.
3. Dynamic Work Environment: A supportive and collaborative team culture.
4. Innovative Projects: Work with cutting-edge AV technology on a variety of exciting projects.
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Entertainment Providers
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