A leading educational consultancy-based business on the outskirts of Hemel Hempstead is looking for an enthusiastic and tenacious Customer Service Advisor to join their team.
Our client is an ethical, edtech company providing an online career guidance platform for customers around the world. The ideal candidate will have a keen interest in technology, will be able to learn and teach others about their products and will be able to engage with customers at all levels.
Due to the location, you must be a driver.
Please only apply if you live within a 10-mile radius of Hemel Hempstead.
What’s in it for you?
· Salary: Up to £27,500k
· Hours: Monday – Friday 9am-5pm
· WFH on Monday and Friday (after training)
· 26 days holiday increasing to 29
· Excellent training and continual support
· A beautiful office environment
· A well-stocked ice cream freezer!
· Relaxed dress code
· Annual company event
· Free parking
Key Responsibilities:
· Process management: Manage all relevant customer support processes, making the customer experience as smooth as possible, and always optimising for customer satisfaction; define (and continuously refine) customer success best practices and process across the team.
· Answer inbound communication from current and prospective clients
· Assist new and existing customers to embed the company products through a combination of consult...