Front of House Manager Location: Belfast Salary: £36,500 p/a, plus bonuses and benefits Happy Jobs NI is delighted to be working exclusively on behalf of our client, a prestigious, award-winning venue based in Belfast, to recruit a Front of House Manager. This is an exceptional opportunity to join a renowned organisation dedicated to delivering outstanding guest experiences and offering excellent professional development opportunities. As the Front of House Manager, you will lead and develop a high-performing team across departments, including Reception, Night Staff, Concierge, and Switchboard. This hands-on leadership role requires a passion for creating memorable guest experiences while driving innovation, efficiency, and team excellence. Key Responsibilities: Manage and oversee all Front of House teams, ensuring exceptional service delivery and smooth daily operations. Oversee the entire guest journey from arrival to departure, ensuring a seamless and world-class experience. Collaborate with the revenue team to strategically utilise systems such as GDS, iHotelier, Avvio, Protel, or similar systems, maximising room and event sales. Plan for seasonal demands, ensuring the team is prepared to meet high expectations during peak periods. Provide technical and soft-skills training to ensure team success and foster a positive, solutions-focused culture. Ensure compliance with health and safety standards, maintaining a safe, tidy work environment and upholding strict security procedures. Handle operational duties, including valet parking, luggage assistance, and resolving guest requests or complaints effectively. Monitor and continuously improve team performance, guest satisfaction, and service processes. Essential Criteria: A minimum of two years' managerial experience in a front office environment within a 4- or 5-star property. A valid UK or EU driving licence held for at least two years. Proficiency with Front Office systems and a strong grasp of operational processes. Excellent IT skills, with experience using Property Management Systems. Exceptional organisational skills, a self-starter attitude, and the ability to meet deadlines. Strong written and verbal communication skills. A passion for delivering world-class customer service and inspiring team success. Desirable Criteria: Familiarity with GDS, iHotelier, Avvio, Protel, or similar systems. Sales acumen and a proven ability to upsell services effectively. Language skills or international hospitality experience. Knowledge of Revenue Management practices. What's in it for you? This role offers a fantastic range of benefits, including: £36,500 per annum, plus annual bonus and additional benefits. Private healthcare and wellbeing support to ensure your physical and mental health. Generous holiday entitlement, including your birthday off. Complimentary meals during shifts and discounts across multiple hospitality outlets. Flexible working arrangements and excellent professional development opportunities. A dynamic team culture with regular social events and team-building activities. Working Hours: This is a full-time, shift-based role working 5 days out of 7. Hours will vary to include weekends, evenings, and occasional night shifts, with a primary focus on daytime shifts. If you are an experienced hospitality professional with a flair for leadership and a passion for excellence, this role could be perfect for you. Titles such as Hotel Manager, Reception Manager, Duty Manager, Front Office Manager, or Guest Relations Manager may also be relevant to your experience and skill set. To apply, please contact Happy Jobs NI at, quoting the job title.