Ref: 4251FC
Company Profile
An exciting opportunity to work at a company that operates on an international level within the fabric industry.
Responsibilities
French speaking Customer Service Administrator
Location: Innerleithen, Scotland
Salary: up to £28,000 per annum depending on experience plus bonus
Main duties:
1. Providing an outstanding level of customer service as well as administrative support to the sales team.
2. Answer calls and emails ensuring a prompt response.
3. Resolve customer complaints and escalate as needed.
4. Be responsible for processing orders and stock control.
5. Provide aftersales support as well as inform customers of promotions and new releases.
6. Dispatch samples to international customers.
7. Maintain and update customer records.
8. Manage returns including credit processes.
9. General administrative duties.
10. Liaise with internal departments.
Candidate's Profile
1. Fluent in French essential.
2. Any additional language is a benefit.
3. Experience in customer service or sales support is a plus.
4. Excellent communication skills.
5. Willingness to learn.
6. Outstanding attention to detail with strong organisational skills.
7. Dynamic, confident, and ability to work under pressure.
Salary: Up to £28,000 per annum depending on experience plus bonus.
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