One Wild Team
“In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly."
Team: Front of House
Reporting Line: Front of House Team Leader
Location: Aldourie Castle and Dores Inn on the beautiful shores of Loch Ness, Inverness-shire, Scotland
Hours: 40 hours per week; permanent or seasonal; full time or part time; flexible working available
Salary & benefits: Competitive salary, benefits and a great place to work. Transport may be provided.
The Role
Your role is to supervise the Front of House Team to ensure the consistent delivery of the highest quality of Guest Experience. You will be responsible for delivering the daily front of house service and operations effectively and efficiently. The role will be flexibly split between both Loch Ness locations: Aldourie Castle & the Dores Inn. You and your team will demonstrate our values and align with our Purpose, Vision and Brand, as well as the behaviours of One Wildland Team and One Wild Way.
Key Responsibilities
1. Be a role model of WildLand Team work.
2. Supervise your team to consistent high performance.
3. Align you and your team with our People Ethos and Health & Safety requirements.
4. Supervise the delivery of a consistently high performance in the Front of House & Guest Experience Function.
5. Partner with Housekeeping and Chef Teams to enhance the overall guest experience.
6. Identify opportunities to continuously improve the Guest Experience.
7. Fulfil the Housekeeping function as part of a flexible and adaptable team where required.
8. Participate in the WildLand management systems and processes which support a sustainable business.
Our People
We attract individuals from all walks of life and of all ages.
And all of us love the big adventure of the outdoor space, activities from wild water swimming to mountain hiking and biking; and a love of this special part of our planet.
Who you are
You will already have front of house experience in a high quality environment.
Our Offer
Alongside competitive pay and benefits, becoming part of Wildland is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
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