Patient Pathway Manager - Integrated Medicine A
NHS AfC: Band 6
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate, Aspirational, Resourceful, and Excellent in our development, fairness and sharing best practice.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people. We offer a range of learning and development for all employees, whether clinical or non-clinical.
Diversity is what makes us interesting… Inclusion is what will make us outstanding.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job overview
Patient Pathway Manager for Integrated Medicine A (Audiology, Renal and Sexual Health)
Please note, this position does not include visa sponsorship.
To support the Integrated Medicine A Directorate Management Team (Clinical Director, Matron and Directorate Manager) in the efficient and effective operational management of your respective service/s to deliver continually improving, high quality patient care.
The Manager will provide senior support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.
The Patient Pathway Manager has delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
Main duties of the job
The post holder leads the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
The Manager will oversee all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Service manager / Directorate Manager.
Working for our organisation
The town of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play.
The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please see job description attached for the Patient Pathway Manager role which will provide further details of the main responsibilities.
Person specification
* Educated to degree or equivalent experience/qualification
Previous Experience
* Supervisory experience of administrative staff
* Understanding of patient priorities and performance targets
* Understanding of Primary Care, GP and community services
* Experience of implementing change
* Experience of using full range of IT/Patient data systems
Skills, Knowledge, Abilities
* Advanced use of EPR with the ability to interrogate the system
* The ability to respond in a flexible manner to competing demands of the service, teams and individual workload
* Sets high standards of communication and customer care for self and others
Flexible working opportunities and a strong emphasis on your work-life balance.
Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part-time staff.
Employee Assistance Programme, Money Advice Service, generous maternity, paternity and adoption leave for eligible staff, on-site nursery, full educational library services, cycle to work scheme, and excellent rail and bus links.
A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.
Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke-free environment. A smoke-free policy is in operation and smoking is not permitted on any of the Trust’s sites.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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