Apprenticeship summary Working week Monday - Friday, 9.30am to 5.30pm (but the office opens from 8.00am to 6.00pm, so sometimes you might be asked to do another shift.) Total hours per week: 35.00 Weekly wage £152.25 - £230.65 Expected duration 15 months Possible start date 17 Mar 2020 Apprenticeship level Intermediate Level Apprenticeship Vacancy description The key tasks as part of the role are: Ensuring the smooth running of the bookings system by acting as the first point of contact for clients, you will process all incoming bookings for interpreters and translators You will be responsible for recording and monitoring all work and other data onto the Vandu information/filing systems and dealing with any problems Taking service requests, providing information, booking interpreters and confirming bookings to clients Implementing customer requests for particular requirements with their bookings Maintaining and operating manual and computerised information systems, e.g. to search records and enter data onto the client database, ensure data is relevant and up to date, utilise tools required for day to day management of projects Research information, compile statistics, gather and compute various data for use both internally and for clients Review, monitor, and process all correspondence to and from customers Be the first point of contact for personal and telephone callers, and to respond with appropriate information Organise workload to ensure deadlines are met; schedule work assignments in order of priority and date received Respond to general customer enquiries and provide information pertaining to VLS services to existing or potential clients Maintain customer retention ensuring customers and associates are happy with the service they receive, and that they feel supported Participate in staff meetings, training and development activities and supervision sessions Adhere to VLS policies and procedures as necessary Available to take on the out of hrs mobile to answer emergencies. This will be done on a rota basis Requirements and prospects Desired skills The essential skills for the role include: Having good written English Being able to communicate clearly The ability to take initiative Attention to detail Personal qualities The essential personal qualities for the role include: Being professional Having a friendly personality The ability to work in a small team Desired qualifications Having GCSEs in maths and English at grade C/4, Level 2 (or equivalent) or above Future prospects There are other areas within the company that the successful applicant could learn and develop into Things to consider Some of the benefits to working at Vandu Language Services include: We have a very friendly atmosphere and although it is busy, we have a relaxed environment It is a homely place to work. There is free tea and coffee all day long. Sometimes we bring biscuits or cakes too. Wages 16-18: £4.35 per hour Wages 19: £6.59 per hour About the employer Vandu Language Services Ltd http://www.vlslanguages.com Description Set up in 1999, Vandu Language Services is a language agency providing interpreting and translation services to businesses in the South East of England. We work with local government agencies such as the Councils, Sussex Police and the NHS. We also work with private customers such as legal firms and media companies. Address 36 St. Nicholas Lane Lewes BN7 2JZ Training Training provider EAST SUSSEX COLLEGE Contact Katie Parris 030 300 39871 Training to be provided Apprenticeship Certificate (Pass) Level 2 Intermediate Diploma in Business Administration Level 1 Functional Skills in English, maths & ICT (equivalent to GCSE grade D-E or level 3-2) unless exempt Apprenticeship framework Business and Administration.