Medical Receptionist-Telephonist [Care Navigator]
The medical receptionist/call taker [now known as a care navigator] is an integral part of the wider primary care team. Being the initial contact for patients, carers, professional colleagues, and other guests/visitors to the surgery, they are the "face" and "voice" of that surgery and project the care and empathy of services offered.
This role offers the opportunity to meet a variety of people and be involved in mixed tasks throughout the working day, making it a challenging yet immensely satisfying position.
Job Summary
We are looking for a care navigator that wishes to work around 30 hours per week, although we are willing to be flexible for the right candidate. Shifts would be worked between Monday to Friday, from 8 am to 6 pm. We aim to recruit as soon as possible.
About Us
We are an independent GP practice with just short of 6000 patients across two sites. We are proud to be a training practice, currently supporting 3 medical students and a 2-year post-qualification doctor [ST1]. We hold family values as integral to running the surgeries and strive to maintain a good work/life balance, which ultimately increases drive and application during day-to-day work.
Our setup comprises two GP partners, a Practice Manager, 1 salaried GP, two long-term locums, alongside an ACP, NP, 2 locum Nurses, HCA, Assistant Practice Manager, and 7 non-clinical staff, all of whom work between the two sites. Loyalty and kinship are enjoyed in our team-oriented practice, with colleagues tending to leave due to retirement or relocation. We hold regular meetings at all levels, where everyone's contribution is welcomed.
Job Responsibilities
It is essential to have previous medical reception experience and be fully au fait with EMIS Web software and knowledge of SNOMED coding.
Person Specification
Qualifications
Desirable
* Experience with primary care reception role and EMIS Web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer Details
Employer Name
Ravensworth Surgery
Address
Horsley Hill Road
South Shields
Tyne And Wear
NE33 3ET
Employer's Website
https://www.ravensworthsurgery.nhs.uk/
£11.45 an hour. We follow national living wage guidance.
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