Our Mission
Happy, healthy pets, make for happy, healthy people.
We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw.
To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019.
Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
This role encompasses several administration tasks. Administrators are required to assist with the clearing of the daily workflow within the following work areas; Data entry for New/Continuing claims (high volume) following strict data entry guidelines, Manual claim set up and upfront underwriting. The Administrators are expected to complete work to a consistently high standard whilst maintaining a high level of productivity.
Key Responsibilities
* Data Entry - ensuring all details are accurate from the claim forms when inputting onto our core systems and dealing with high volume of claims
* Sending e-mails to a designated email box quoting the correct policy/claim description on the subject line ready for email ingestion
* Managing certain email boxes relating to customer enquiries
* Managing the exception process for email ingestion, Vet Fees, contact us forms
* Ensuring that work produced is of the highest possible standard and within Service Level Agreements
* Promoting a positive image of Pinnacle Pet UK and client companies
* Seeking to achieve and exceed productivity and quality levels and ensuring all targets are met on a daily, weekly and monthly basis
* Taking an active role as a team member
* Responding to changing priorities and ensuring tasks are completed quickly and efficiently
* Maintaining an acceptable level of attendance, punctuality and general time-keeping.
* Carry out any ad-hoc tasks
* Identify and escalate to Line Manager any risks associated with both the department and the wider business.
* Answering and handling phone calls in an enthusiastic, courteous and efficient manner as required.
* Recording and supplying information in respect to DSAR requests and Payment Protection Spreadsheets from our customers and clients within the regulatory required time slots
* Applying the underwriting criteria to new applications for cover on a daily basis
* Making telephone calls to new applicants/vets to gather additional information
* Completing housekeeping reports weekly and daily reports of outstanding items
* Inputting all data and completing all related paperwork accurately
* To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests.
Successful Candidates Will Have
* Previous administration experience
* Sound experience working towards productivity levels
* The ability to communicate effectively written and verbal
* Self motivated
* The ability to use own initiative
* The ability to work as part of a team
* PC literate
* Finance or Insurance industry experience
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