Job role: Order to Cash Administrator - 8 Months Rolling Maternity Leave Cover
Location: Menzies distribution, Verdant 2 Redheughs Rigg, South Gyle, EH12 9DQ
Salary: £22,396 per annum
Shift Pattern: Monday - Friday, 09:00am - 17:00pm - 36.25hrs per week
Menzies Distribution are looking for an Order to Cash Administrator to join our team in our Edinburgh office (Verdant).
Key Responsibilities:
People:
* Support the Administration team to deliver high-quality service.
* Complete training to meet business requirements.
* Address team conduct issues.
* Proficient in Microsoft Word and Excel.
* Maintain effective relationships with stakeholders and customers.
* Prioritize tasks and work well individually and as part of a team.
Processes:
* Understand and adhere to company workflows and admin processes.
* Ensure data accuracy and integrity in company systems.
* Suggest and implement process improvements.
* Support project work, meeting deadlines.
* Foster collaboration with buying, finance, and retail teams.
* Communicate effectively across departments.
Customer:
* Collaborate with managers to improve processes and service.
* Develop relationships with retailers, publishers, and internal contacts.
* Participate in review meetings to maintain service standards.
Finance:
* Manage payments (Bacs, Card, cheque) and allocate to customer accounts.
* Process credit checks, new customer applications, and vendor setups.
* Handle customer suspensions, closures, and deposits.
* Manage credit balances, refunds, and financial adjustments.
* Respond to inquiries and maintain reports.
Communication:
* Communicate clearly with customers and internal teams via phone and email.
* Ensure all correspondence is accurate and branded properly.
Key Skills & Competencies:
* Positive attitude, attention to detail, adaptability, and strong teamwork.
BENEFITS:
* 31 Days Annual Leave (Pro-Rota)
* Pension Scheme
* Life Cover
* Cycle to Work Scheme
* Eye Care
* Free On-Site Parking
* Onsite Canteen
A bit about us:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK's most innovative business of the year, with a strong focus on the future, sustainability, and innovation.
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