Serve customers with empathy and strong communication skills, providing exceptional customer service and educating customers on next steps or signposting for further support.
Key responsibilities:
* Remain customer-focused and put them at the centre of every decision
* Understand customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them.
* Assess the right outcome for the customer using your judgement
* Explain complex information in clear terms
* Support customers through challenging and sensitive situations, taking into account any vulnerabilities
* Signpost customers to wider support that might be suitable for them
What we're looking for:
* A natural problem solver focused on getting the right outcomes for our customers
* Resilience is key, as this job can be difficult at times
* A team player who acts with integrity and treats our customers and associates with respect
* A great communicator
* A passion for giving the best advice to every customer you speak to through empathy and advocacy
Work environment:
Initial 12-week training period will be based in the office, Monday to Friday, 09:00 to 17:30. After training, you'll move to a rotating shift pattern, including Saturdays, with an additional day off during the week. You'll work from home predominantly, with a day in the office every two weeks for team building and collaboration.
What's in it for you:
* Career progression opportunities, investing in your development through training programmes
* Core benefits, including pension scheme, generous holiday entitlement, and private medical insurance
* Open-plan workspaces and accessible facilities, including a gym, subsidised restaurant, and mindfulness space
Capital One is committed to diversity and inclusivity. We welcome applications from under-represented groups and offer benefits that attract people at all ages and stages. We partner with organisations to find and develop talent from every walk of life.