Job summary The Trust has a Transactional Services team supporting both purchase ledger and sales ledger activity in Partnership with a third party provider. We are looking for a support clerk to join our busy team supporting all functions. The post holder will be required to undertake a variety of tasks depending on the priorities of the team. They must be able to work to standard processes and deadlines and have a flexible approach at all times, The post holder must have good communication skills and will be required to speak to both internal and external people including companies and individuals. Main duties of the job Request the set up of new customers in Oracle seeking to ensure no duplicates are requested and all record information is complete. Liaise with multiple support departments within the Trust to ensure that all information is received to enable full and complete invoicing of private patient and overseas visitor activity can be undertaken. Enter sales orders in Oracle in accordance with Trust polices and system protocols Distribute sales invoices once produced by Oracle system Collect fixed price payments or deposits prior to private patients receiving treatment or being admitted in accordance with financial regulations and guidance. Undertake credit control for private patient activity chasing individuals or insurance companies as appropriate and overseas visitors. Liaise with debt collection agencies as required. Ability to work as part of a job share arrangement to provide a seamless service to end users and patients. Respond to telephone queries in a professional manner updating systems as appropriate. Management of generic email boxs to ensure queries are directed to the correct person or Trust action is undertaken as appropriate. About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Date posted 20 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 234-24-C2244-A Job locations 20 Rouen Road Norwich NR1 1QQ Job description Job responsibilities Work within the hospital rules and procedures as set out in Trust Standing Orders, Standing Financial Instructions and other documents Provide advice to Private Patients Operational Team regarding quotes as required. Collect fixed price payments or deposits prior to private patients receiving treatment or being admitted in accordance with financial regulations and guidance. Maintain a full audit trail of finance related transactions. Maintain related files. Investigate and resolve financial queries raised by consultants, patients, finance/other departments and insurance companies. Create customer accounts in Oracle in order to allow invoicing or allocation of income receipts if customer has paid in advance. Liaise with multiple support departments within the Trust to ensure that all information is received to enable full and complete invoicing of private patient and overseas visitor activity can be undertaken. Enter sales orders in Oracle in accordance with Trust polices and system protocols. Distribute sales invoices once produced by Oracle system. Match advance payments to sales invoices as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4124 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Job description Job responsibilities Work within the hospital rules and procedures as set out in Trust Standing Orders, Standing Financial Instructions and other documents Provide advice to Private Patients Operational Team regarding quotes as required. Collect fixed price payments or deposits prior to private patients receiving treatment or being admitted in accordance with financial regulations and guidance. Maintain a full audit trail of finance related transactions. Maintain related files. Investigate and resolve financial queries raised by consultants, patients, finance/other departments and insurance companies. Create customer accounts in Oracle in order to allow invoicing or allocation of income receipts if customer has paid in advance. Liaise with multiple support departments within the Trust to ensure that all information is received to enable full and complete invoicing of private patient and overseas visitor activity can be undertaken. Enter sales orders in Oracle in accordance with Trust polices and system protocols. Distribute sales invoices once produced by Oracle system. Match advance payments to sales invoices as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4124 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Person Specification Qualifications Essential NVQ level 3 / AAT3 level 3 or equivalent experience. Experience Essential Significant Data entry experience encompassing speed and accuracy Use of finance system Desirable Knowledge of medical terminology Working in an income collection team Skills Essential Knowledge of Microsoft Excel Knowledge of Microsoft Outlook, Word Flexible - able to multi-task and prioritise Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Person Specification Qualifications Essential NVQ level 3 / AAT3 level 3 or equivalent experience. Experience Essential Significant Data entry experience encompassing speed and accuracy Use of finance system Desirable Knowledge of medical terminology Working in an income collection team Skills Essential Knowledge of Microsoft Excel Knowledge of Microsoft Outlook, Word Flexible - able to multi-task and prioritise Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk and Norwich University Hospital Address 20 Rouen Road Norwich NR1 1QQ Employer's website https://teamnnuh.co.uk/ (Opens in a new tab)