Bailey Employment Services are currently recruiting for our client based in Edinburgh.
Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!
As a Senior Customer Adviser, you’ll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.
The Opportunity:
In this role, you will be providing critical services to millions of Lloyds Banking Group’s Life, Pensions, Investments and General Insurance customers.
* You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.
* You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences
* You’ll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.
* You’ll be prepared to work hard with your passion for delivering excellent customer service
About the Role:
* Full time – 35 hours per week
* Monday to Friday
* Shifts between the hours o...