Details of Role
* Manage, nurture and develop the Customer Support team, communicate job expectations and perform appraisals and job reviews.
* Contribute customer service information and recommendations to strategic plans and reviews.
* Processing, monitoring and ensuring customer orders are delivered on time.
* Work closely with our UK based Regional Sales team, producing reports and other strategic information.
* Answer customers’ questions, resolve problems, and maintain customer satisfaction and expectations.
* Managing our returns processes.
* Determine customer service requirements by maintaining regular contact with customers via phone and email.
* Assisting with existing carrier relationships
What we are looking for
* An experienced Customer Support operator (Supervisor or Manager level).
* Motivated and positive individual.
* Computer literate with experience of MS Office programs.
* Great interpersonal and organisational skills.
* Flexible approach to day to day tasks.
* Excellent attention to detail