Workplace & UX Manager - Birmingham, Budapest, Dublin or Madrid
Country: Ireland
City: Birmingham, Budapest, Dublin or Madrid
Req ID: 505425
About CRH
We are CRH, committed to contributing to a more resilient and sustainable built environment. We deliver unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects, and outdoor living solutions.
CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing approximately 78,500 people at around 3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe.
Position Overview
The Workplace & UX Manager is responsible for developing and managing the modern workplace strategy. This role ensures the delivery of an optimal user experience for all endpoint devices, including the deployment and management of laptops, desktops, and virtual desktops.
This is a management level position which requires strong technical knowledge, excellent interpersonal skills, and the ability to manage a team and processes effectively.
Key Tasks and Responsibilities
In this role, you will:
* Develop and implement workplace technology strategies to enhance the user experience and support business objectives.
* Manage virtual desktop infrastructure (VDI) and endpoint solutions, ensuring they meet organisational needs.
* Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability.
* Standardise desktop builds to simplify management and support.
* Oversee the deployment of updates and patching to endpoint devices.
* Increase the level of control, security, and compliance for end-user devices.
* Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed.
* Increase visibility of the user estate, ensuring accurate tracking and management of all endpoint devices.
* Collaborate with IT Leadership and other stakeholders to ensure alignment and support for workplace technology initiatives.
* Stay updated on the latest technologies and trends in workplace and user experience management.
Individual Competencies
You are able to:
* Drive Results - Achieve objectives consistently, even under tough circumstances.
* Have Courage - Address difficult issues and communicate what needs to be said.
* Cultivate Innovation - Create new and better ways for the organisation to be successful.
* Have a Strategic Mindset - See ahead to future possibilities and translate them into breakthrough strategies.
* Attract and Develop Talent - Select and develop talent to meet the organisation’s goals.
* Be Resilient - Rebound from setbacks and adversity.
* Collaborate - Work collaboratively with others to meet shared objectives.
Key Characteristics
For this role you should be/have:
* Leader – Strong leadership and interpersonal skills.
* Visionary Moderniser – Able to drive toward best-in-class technology.
* Critical thinker – Problem solver and conflict resolver.
* Customer Focused – Innovate to improve customer focus.
* Motivated – Stay motivated and deal with resistance.
* Coaching – Build on strengths and improve weaknesses.
* Detail-oriented – Take corrective action early and decisively.
Key Functional Competencies
You possess the following:
* Prepared to breakdown organisational boundaries through collaboration.
* Proven project management skills under pressure.
* In-depth knowledge of Workplace / End User Device concepts.
* Experience with multiple Workplace software products and vendors.
* Strong vendor management skills.
* Languages: English (Fluent). Desirable: Second European Language.
* Excellent communication skills across all levels.
* Excellent organisational and time management skills.
* Effective negotiation skills.
* The ability to translate business requirements into viable technical solutions.
* Strong stakeholder management skills.
* The ability to communicate complex concepts to diverse audiences.
Experience / Education
You are/have:
* College diploma or university degree in business, information systems, or technical related subject.
* Minimum of 7 years hands-on technical experience in an IT Operations team.
* Minimum of 5 years management experience in an IT Operations team.
* Experience in a Workplace / End User device related role.
* Experience in the construction materials / industrial manufacturing sector.
* Proven experience in a federated matrix model.
* Strong professional accreditations / certifications such as ITIL, Azure, Citrix.
Other Dimensions
* Number of Managed Users: 33k+
* Headcount within the IT Operations team: 60+
* Headcount across European IT teams: 450+
What CRH Offers You
A culture that values growth, development, and internal promotion.
Highly competitive salary package and comprehensive secondary benefits.
Significant contributions to your pension plan and health and wellness programs.
Excellent opportunities to develop and progress with a global organization.
Connect your future to CRH
Please introduce yourself and send us your application.
CRH is an equal opportunity employer, committed to creating an inclusive work environment.
Benefits/perks may vary depending on the nature of the employment and country.
Please note that we cannot accept applications submitted through email for GDPR purposes. Candidates must apply through our job portal.
We do not accept candidate introductions from recruitment agencies unless instructed by our recruitment team.
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