RTC Group Plc is an AIM listed recruitment business that focuses on white and blue-collar recruitment, providing temporary and permanent labour to a broad range of industries and customers in both domestic and international markets through its geographically defined operating divisions.
Potential to join the company on a permanent basis at which point any further training available would be discussed.
Roles and Responsibilities
* Full administration of the company helpdesk portal
* Providing Tier 1 support for tickets logged via the company helpdesk, phone, IM or email per agreed SLA
* Liaise with third-party software & hardware vendors and provide resolution for issues not rectifiable in house
* Follow up on outstanding requests and ensure a timely resolution
* Create user accounts, configure and install hardware as part of the new starter & leaver process
* Remote support of users in both the UK and Internationally
* Administration of the following:
o Active Directory, Azure Entra
o Microsoft 365 Products, Teams, SharePoint & OneDrive
o Mail Security Platform
o AMDB (asset management database)
o Mobile voice, data connections and VOiP phone system
o Mobile Device Management Platform
o Anti-Virus Management Console
o Support audio, video and IT equipment in conference & meeting rooms
o Perform administrative support duties
o Documenting procedures for internal use by the IT Team
o Producing 'How to Guides' for end users and publishing on the company Knowledge base online portal
o Working extra hours to meet deadlines, as required and where reasonable
Information Communication Technician Level 3 Certificate awarded by the BCS.
Monday to Friday. Shifts TBC.
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